Merit Administration
Claim Steps

Claim Steps

Claim Steps

We’ll be there for you every step of the way, from the mechanical breakdown or failure of your vehicle through the conclusion of your claim.

In the Case of a failure or a breakdown
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  • Assist in preventing further damage to the vehicle
  • Do not drive the car since it may cause more harm
  • When any of the lights or gauges suggest a problem, pull your car off the road and turn off the engine
  • Make the most of your Roadside Assistance perk
  • To the repair shop, provide your MyAutoShield Vehicle Service Contract
  • Ask Repair Shop to Contact Merit Administration before making any repairs

  • Call: 888-503-0724

Outside of office hours, emergency repairs are made.
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    If you had emergency car repairs done outside of regular business hours without prior
  • Contact as soon as the emergency repair has been done try no later then the 1st business day

  • Authorization:
    The following requirements must be met for emergency repairs:
  • Repairs are urgently required, and the administrator’s office is now closed
  • You must be unable to safely operate your car due to mechanical failure or breakdown
  • Your contract must cover any mechanical breakdown or failure
  • The total cost of repair and/or replacement cannot be more than $300



    1. Deploy

    When we receive your claim, a Claims Adjuster will be assigned to it. The Adjuster will do the following:

    • Obtain information on the breakdown or failure
    • Check the details on the Vehicle Service Contract

    The contract holder is responsible for:

    • Allow your car to be dismantled and diagnostics performed in order to identify failure
    • If you are asked to submit any service records, please do so

    2. Analyze

    The repair facility will be able to:

    • To detect failure, do a disassembly and diagnostics.
    • Submit a repair estimate for your car

    The Claims Adjuster will do the following:

    • If required, assign an inspector to inspect and document the cause of failure
    • Determine the scope of coverage
    • Examine your authorisation request in light of the Vehicle Service Contract’s conditions

    3. Resolution

     We will work with you and your repair facility to fairly settle your claim by doing the following tasks:

    • Explicitly stating your insurance coverage for the required repairs
    • Explicitly stating your deductible amount, if applicable
    • Directly paying your repair shop for your vehicle’s covered repairs
    • Once your claim has been settled, you will be able to close it out under the terms of your Vehicle Service Contract


    Got Questions? We’ve got answers for all your needs


    100% Transferable. Transferring your service contract increases your vehicle’s resale value


    Customers and repair facilities can file claims online or over the phone


    Upload documents, records and images to our customer support and claims department