Claim steps
We’ll be there for you every step of the way, guiding you through the entire process, from the start of your claim to its resolution.
If Something Goes Wrong
- Avoid using the item if continuing to do so could make the situation worse
- If any warning signs appear, such as alarms, indicators, or unusual behavior, stop using the item and take appropriate action
- Take advantage of any support services included in your coverage
- Present your service contract to the relevant service provider or repair facility
- Ask the service provider to contact Merit Administration before proceeding with any work
- Call: 888-503-0724
Emergency Repairs Outside of Office Hours
If you have emergency repairs performed outside of regular business hours without prior authorization:
- Contact Merit Administration immediately after the completion of the emergency repair
Authorization:
The following requirements must be met for emergency repairs:
- The repairs are urgently required, and the administrator’s office is closed
- The item is inoperable or unsafe due to mechanical failure or breakdown
- The issue is covered under your service contract
- The total cost of repair and/or replacement cannot exceed $300
1-2-3 EASY CLAIM STEPS
1. Deploy
When we receive your claim, a Claims Adjuster will be assigned to it. The Adjuster will do the following:
- Obtain information on the breakdown or failure
- Check the details on the Service Contract
The contract holder is responsible for:
- Check the details on the Service Contract
- If you are asked to submit any service records, please do so
2. Analyze
The repair facility will be able to:
- Detect failure, do a disassembly and diagnostics
- Submit a repair estimate for your car
The Claims Adjuster will do the following:
- Determine the scope of coverage
- Examine your authorization request in light of the Service Contract’s conditions
3. Resolution
We will work with you and your repair facility to fairly settle your claim by doing the following tasks:
- Explicitly stating your insurance coverage for the required repairs
- Explicitly stating your deductible amount, if applicable
- Directly paying your repair shop for your item’s covered repairs
- Once your claim has been settled, you will be able to close it out under the terms of your Service Contract
QUESTIONS & ANSWERS
Got Questions? We’ve got answers for all your needs
TRANSFER APPLICATION
100% Transferable. Transferring your service contract increases your resale value
REPORT A CLAIM ONLINE
Customers and repair facilities can file claims online or over the phone
SEND CLAIM DOCUMENTS
Upload documents, records and images to our customer support and claims department
Merit Administration | Wentzville, MO
Navigation
©2024 Merit Administration. All Rights Reserved.