Claim Steps

We’ll be there for you every step of the way, from the mechanical breakdown or failure of your vehicle through the conclusion of your claim.

In the Case of a failure or a breakdown

Assist in preventing further damage to the vehicle
Do not drive the car since it may cause more harm
When any of the lights or gauges suggest a problem, pull your car off the road and turn off the engine
Make the most of your Roadside Assistance perk
To the repair shop, provide your MyAutoShield Vehicle Service Contract
Ask Repair Shop to Contact Merit Administration before making any repairs

Call: 888-503-0724

Outside of office hours, emergency repairs are made.

If you had emergency car repairs done outside of regular business hours without prior

Contact as soon as the emergency repair has been done try no later then the 1st business day

Authorization:

The following requirements must be met for emergency repairs:

Repairs are urgently required, and the administrator’s office is now closed
You must be unable to safely operate your car due to mechanical failure or breakdown
Your contract must cover any mechanical breakdown or failure
The total cost of repair and/or replacement cannot be more than $300

1-2-3 EASY CLAIM STEPS

Determine the scope of coverage
Examine your authorisation request in light of the Vehicle Service Contract’s conditions

Explicitly stating your insurance coverage for the required repairs
Explicitly stating your deductible amount, if applicable
Directly paying your repair shop for your vehicle’s covered repairs
Once your claim has been settled, you will be able to close it out under the terms of your Vehicle Service Contract