Claims
To improve your claims experience, our claims adjusters employ modern technology and give personalized assistance. We will work with you and your repair facility to handle your claims efficiently and fairly
Submitting Claims & Monitoring their Status:
Customers or there repair shops can file a claim from anywhere either online or by phone
- It is not necessary to register in order to submit a claim online.
- To check the progress of a claim online, customers must first register.
Becoming a registered user of our website will give you access to the following features:
- Claim Status
- Claim Milestones
- Claim History
- Payments for Claims
Submitting Documentation Pertaining to Your Claim
- Email: claims@meritadministration.com
- Phone Number: (888)-503-0722
- Address: 100 Mall Pkwy, Suite 121,
Wentzville, MO 63385
In The Event Of A Breakdown Or Failure:
- Protect the vehicle from further damage
- Do not operate the vehicle as it could result in further damage
- Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem
- Use your Roadside Assistance Benefit
- Present your Merit Administration Service Contract to the repair facility
- Ask the repair facility to contact Merit Administration prior to proceeding with repairs
Emergency Repairs Outside Of Business Hours:
If you had emergency auto repairs performed outside normal business hours and did not receive prior authorization:
Contact Merit Administration no later than the 1st business day after emergency repairs are performed.
Emergency repairs must meet the following criteria:
The need for repair is immediate and the administrator’s office is closed
The mechanical breakdown or failure must prevent you from safely operating your vehicle
The mechanical breakdown or failure must be covered by your contract
The total cost of the repair and/or replacement must not exceed $300
Roadside Assistance Services
Built In Benefits
Your Merit Administration Service Contract also includes 24/7/365 Roadside Assistance. Roadside Assistance benefits are provided by Auto Knight Motor Club Inc.
Towing
Coverage for towing service if your vehicle cannot be started or driven
Lockout
If the roadside assistance administrator dispatch center is unable to offer the benefits stated in the contract for any reason, you may get an authorization number from the dispatch center to use at your preferred service provider. On presentation of the original paid service provider receipt, the roadside assistance administrator will refund you up to $75 or the amount specified in your contract. To be eligible for payment, you must have an authorisation number.
All documents must be submitted to the following address in order to be reimbursed:
Address
Battery
Coverage for battery recharging services if the battery for your vehicle fails
Emergency Flat Tire
Coverage for service to change an inflated spare if your vehicle has a flat or damaged tire
Fuel Delivery
Coverage for a service vehicle to deliver oil, fuel, or water in case it is necessary for the operation of your vehicle. You are responsible for the cost of the oil and fuel. If the local state regulations prohibit the delivery of flammable materials (e.g., gas), you may have your vehicle towed to the nearest gas station
Information
Roadside assistance isn’t always provided in all states, and it varies by state. Specific coverage restrictions and conditions can be found in your contract.
Rental & Trip Interruption:
Protection both at home and away
Your vehicle service contract provides rental car and trip interruption reimbursement for authorized and covered claims. See your plan for details
Rental Car
Your Merit Administration Vehicle Service Contract provides rental car reimbursement: As soon as the repair estimate is received, and coverage is determined. If your vehicle becomes inoperable and must remain at the repair facility as a result of an authorized mechanical breakdown or failure authorized for four (4) or more hours of labor. You must have an authorized and coverable claim to receive rental car reimbursement
How Do Get A Rental?
Your Merit Administration Service Contract provides rental car coverage, when applicable, from any licensed vehicle rental company of your choice. Many repair facilities have loaner cars or have a rental facility on-site. However, if your repair facility does not provide rental cars, contact your local rental car company, and retain your receipt..
Trip Interruption
Your Merit Administration Vehicle Service Contract provides motel/restaurant expense coverage: As soon as the repair estimate is received, and coverage is determined If your vehicle becomes inoperable more than 100 miles from your home and must remain at the repair facility overnight as a result of an authorized mechanical breakdown or failure You must have an authorized and coverable claim to receive trip interruption reimbursement
Info
You must have an authorized and coverable claim to receive rental car or trip interruption reimbursement. Please read the actual contract documents for important details on coverage, limits, conditions and terms.
Reimbursement:
- Email: Claims@meritadministration.com
- Phone Number: 888-503-0722
- Address:100 Mall Pkwy, Suite 121, Wentzville, MO 63385
QUESTIONS & ANSWERS
Got Questions? We’ve got answers for all your needs
TRANSFER APPLICATION
100% Transferable. Transferring your service contract increases your vehicle’s resale value
REPORT A CLAIM ONLINE
Customers and repair facilities can file claims online or over the phone
SEND CLAIM DOCUMENTS
Upload documents, records and images to our customer support and claims department
Merit Administration | Wentzville, MO
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Get In Touch With Us
Contact Info
- 100 Mall Pkwy, Suite 121,Wentzville, MO 63385
- 888-503-0722
- info@meritadministration.com
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