Claims

With advanced technology and personalized care, our claims adjusters ensure a smooth and fair claims process, working directly with you and your chosen providers.

888-503-0724

Submitting Claims & Monitoring Their Status

Customers or there repair shops can file a claim from anywhere either online or by phone

It is not necessary to register in order to submit a claim online

Submitting Documentation Pertaining To Your Claim

Email: [email protected]
Phone Number: (888)-503-0722
Address: 100 Mall Pkwy, Suite 121, Wentzville, MO 63385

When Something Goes Wrong

Avoid using the item if continuing to do so could make the situation worse
If any warning signs appear, such as alarms, indicators, or unusual behavior, stop using the item and take appropriate action
Take advantage of any support services included in your coverage
Present your service contract to the relevant service provider or repair facility
Ask the service provider to contact Merit Administration before proceeding with any work
Call: 888-503-0724

Emergency Repairs Outside Of Business Hours

If you have emergency repairs performed outside of regular business hours without prior authorization:

Contact Merit Administration immediately after the completion of the emergency repair

Authorization:

The following requirements must be met for emergency repairs:

The repairs are urgently required, and the administrator’s office is closed
The item is inoperable or unsafe due to mechanical failure or breakdown
The issue is covered under your service contract
The total cost of repair and/or replacement cannot exceed $300

Roadside Assistance Services

Built In Benefits

Your Merit Administration Service Contract also includes 24/7/365 Roadside Assistance. Roadside Assistance benefits are provided by Auto Knight Motor Club Inc.

Towing

Coverage for towing service if your vehicle cannot be started or driven

Lockout

If the roadside assistance dispatch center is unable to provide the benefits outlined in your contract for any reason, you are permitted to use your preferred service provider. Once you submit the original paid receipt from the service provider, the administrator will reimburse you up to the amount specified in your contract.

To receive reimbursement, all documents must be submitted to the following address or email.

Address: 100 Mall Pkwy Suite 121, Wentzville, MO 63385

Email: [email protected]

Battery

Coverage for battery recharging services if the battery for your vehicle fails

Emergency Flat Tire

Coverage for service to change an inflated spare if your vehicle has a flat or damaged tire

Fuel Delivery

Coverage for a service vehicle to deliver oil, fuel, or water in case it is necessary for the operation of your vehicle. You are responsible for the cost of the oil and fuel. If the local state regulations prohibit the delivery of flammable materials (e.g., gas), you may have your vehicle towed to the nearest gas station

Information

Roadside assistance isn’t always provided in all states, and it varies by state. Specific coverage restrictions and conditions can be found in your contract

Rental & Trip Interruption:

Protection both at home and away

Your vehicle service contract provides rental car and trip interruption reimbursement for authorized and covered claims. See your plan for details

Rental Car

Your Merit Administration Vehicle Service Contract provides rental car reimbursement: As soon as the repair estimate is received, and coverage is determined. If your vehicle becomes inoperable and must remain at the repair facility as a result of an authorized mechanical breakdown or failure authorized for four (4) or more hours of labor. You must have an authorized and coverable claim to receive rental car reimbursement

How Do I Get A Rental?

Your Merit Administration Service Contract provides rental car coverage, when applicable, from any licensed vehicle rental company of your choice. Many repair facilities have loaner cars or have a rental facility on-site. However, if your repair facility does not provide rental cars, contact your local rental car company, and retain your receipt

Trip Interruption

Your Merit Administration Vehicle Service Contract provides motel/restaurant expense coverage: As soon as the repair estimate is received, and coverage is determined If your vehicle becomes inoperable more than 100 miles from your home and must remain at the repair facility overnight as a result of an authorized mechanical breakdown or failure. You must have an authorized and coverable claim to receive trip interruption reimbursement

Info

You must have an authorized and coverable claim to receive rental car or trip interruption reimbursement. Please read the actual contract documents for important details on coverage, limits, conditions and terms

Reimbursement