Claims
With advanced technology and personalized care, our claims adjusters ensure a smooth and fair claims process, working directly with you and your chosen providers.
Submitting Claims & Monitoring Their Status
Customers or there repair shops can file a claim from anywhere either online or by phone
- It is not necessary to register in order to submit a claim online
Submitting Documentation Pertaining To Your Claim
- Email: [email protected]
- Phone Number: (888)-503-0722
- Address: 100 Mall Pkwy, Suite 121, Wentzville, MO 63385
When Something Goes Wrong
- Avoid using the item if continuing to do so could make the situation worse
- If any warning signs appear, such as alarms, indicators, or unusual behavior, stop using the item and take appropriate action
- Take advantage of any support services included in your coverage.
- Present your service contract to the relevant service provider or repair facility
- Ask the service provider to contact Merit Administration before proceeding with any work
- Call: 888-503-0724
Emergency Repairs Outside Of Business Hours
If you have emergency repairs performed outside of regular business hours without prior authorization:
- Contact Merit Administration immediately after the completion of the emergency repair
Authorization:
The following requirements must be met for emergency repairs:
- The repairs are urgently required, and the administrator’s office is closed
- The item is inoperable or unsafe due to mechanical failure or breakdown
- The issue is covered under your service contract
- The total cost of repair and/or replacement cannot exceed $300
Roadside Assistance Services
Built In Benefits
Towing
Lockout
If the roadside assistance administrator dispatch center is unable to offer the benefits stated in the contract for any reason, you may get an authorization number from the dispatch center to use at your preferred service provider. On presentation of the original paid service provider receipt, the roadside assistance administrator will refund you up to $75 or the amount specified in your contract. To be eligible for payment, you must have an authorisation number
All documents must be submitted to the following address in order to be reimbursed:
Address
Battery
Emergency Flat Tire
Fuel Delivery
Information
Roadside assistance isn’t always provided in all states, and it varies by state. Specific coverage restrictions and conditions can be found in your contract
Rental & Trip Interruption:
Protection both at home and away
Rental Car
How Do I Get A Rental?
Your Merit Administration Service Contract provides rental car coverage, when applicable, from any licensed vehicle rental company of your choice. Many repair facilities have loaner cars or have a rental facility on-site. However, if your repair facility does not provide rental cars, contact your local rental car company, and retain your receipt
Trip Interruption
Your Merit Administration Vehicle Service Contract provides motel/restaurant expense coverage: As soon as the repair estimate is received, and coverage is determined If your vehicle becomes inoperable more than 100 miles from your home and must remain at the repair facility overnight as a result of an authorized mechanical breakdown or failure. You must have an authorized and coverable claim to receive trip interruption reimbursement
Info
You must have an authorized and coverable claim to receive rental car or trip interruption reimbursement. Please read the actual contract documents for important details on coverage, limits, conditions and terms
Reimbursement
- Email: [email protected]
- Phone Number: 888-503-0722
- Address:100 Mall Pkwy, Suite 121, Wentzville, MO 63385
QUESTIONS & ANSWERS
Got Questions? We’ve got answers for all your needs
TRANSFER APPLICATION
100% Transferable. Transferring your service contract increases your resale value
REPORT A CLAIM ONLINE
Customers and repair facilities can file claims online or over the phone
SEND CLAIM DOCUMENTS
Upload documents, records and images to our customer support and claims department
Merit Administration | Wentzville, MO
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